Despite significant efforts on my behalf to secure a resolution to my complaint about the treatment that I had to endure on board an Aer Lingus Regional flight operated by Aer Arann, it appears as though the airline have no interest in bringing this matter to a conclusion.
Over the last 3 weeks I have in the interests of laying this matter to rest, so that I could get on with my life, attempted to come to an agreement on a joint statement with Aer Arann, however suddenly last week, in the middle of negotiations on the matter, Aer Arann went quiet and I have had no communication from them in 10 days.
I have spent an inordinate amount of time attempting to get them to at least acknowledge that their actions and the actions of their staff were extraordinary and disproportionate to any perceived slight that the staff member continues to maintain she felt and for them to withdraw their unreasonable and unnecessary requirement of me to provide an assurance regarding my future behaviour on their flights.
I have had to endure significant criticism from commenters on this site and other sites which included such gems as
This just sounds like a stupid fag having a hissy fit when he doesn’t get his own way
and as a result thanks to a desire never to have to read anything like that about myself ever again, and to return some sort of normality to my life, it now appears as though I have no further action left open to me but to accept defeat. It does not appear as though I am going to be able to resolve this to my satisfaction, and I do not have the energy or indeed the motivation to spend any more of my time on it.
Once again many thanks to everyone who contributed to this discussion, to all the messages of support and those who helped disseminate this story.
As always you may leave comments on this post, and the other posts which will stay up as a testament to my experiences with Aer Arann, however I now consider the matter, however unsatisfactorily; closed.
I can also say with a significant amount of certainty, that I will never be flying with this airline again.
Leo
Sorry to read this Leo. Seems like a terrible shame that the airline hasn’t followed through on their own undertaking, having made the supposedly conciliatory gesture of getting in touch with you after the poor publicity the incident generated. It also seems very odd & poor PR practice to fail on their publicly stated aim to respond to you within a week as per the Indo article.
Appalling, Aer Arann CEO Paul Schultz should be ashamed.
Let’s hope one day this comes back to bite him in the arse.
It’s a shame that you’ve been made to feel like you can’t carry on, it must be awful to read such hateful things about yourself. I’m sure the people who read your story will remember it every time they see the name Aer Arran and no matter what, the airline’s reputation has been marred.
Closure is important, but sometimes just knowing you were right is enough. I hope that’s the case here.
What a shame. But Aer Arran’s attitude doesn’t surprise me. Well done for making the effort in the first place.
Stick with it! I know there’s a lot of time, effort, fustration and stress involved. I do agree that life is too short and there’s only so much time you can spend on these things.
It’s a tough time in the aviation sector and Aer Arann should be doing everything to keep every single customer.
I wasn’t on that flight so didn’t witness what happened. However, no matter how rude you were or perceived to be it did not merit the response that followed. This response came at the expense of other flyers and the taxpayer who pay for these services.
Hope it comes to an amicable conclusion.
Well done on your attempts to get some justice in this matter. Power tending to corrupt in this case, however one man versus the montreal convention was never going to ahem fly. No Aer Arann for me either. No shame in walking away at this point so well done you.
Thats not right,its unprofessional and bad PR on the airlines part.If I were you I would keep going.Why give in to them now.You have come this far,why turn back,keep on plugging away at it
Anyone following these events can draw their own conclusions about how Aer Arann treat their customers.
Aer Arann – the higher prices of Aer Lingus combined with the Customer Service of Ryanair.
The event should be taught to future students of PR how a small incident can escalate and damage your reputation.
This story has had quite an impact on me! I definitely will be avoiding Aer Arann like the plague. I think it’s awful that you’ve been bullied by people on YOUR OWN blog and I hope you realise that so many of us support you. I will be sending my letter of disgust to Aer Arann in the coming days.